Customer Service Officer

Main Duties and Responsibilities
  • Provide daily professional greeting to the clients with standard set.
  • Deliver standardized information on products and services​ or any inquiry to customers and
  • Assist clients in account opening and document filling.
  • Handle customer feedback by 2 channels – direct customer feedback and suggestion box, and report.
  • Assist and support in ATM card and Prasac Mobile and Internet Banking inquiry-request/reset/block/update.
  • Customer Queue and Banking hall management.
  • Facilitating in providing extra serivces to customers.
  • Respond to customer’s question-walk-in and telephone.
  • Assist in making public relationship activities.
  • Provide solution to customer complaint, and follow up to make sure customer get satisfaction.
  • Support other marketing activities.
  • Perform other tasks as assigned by managers.
Key Selection Criteria and Qualification
  • Good command in spoken and written in Chinese
  • Pursuing or graduated Bachelor Degree in Marketing, Finance and Banking or other related fields.
  • Good experiences in customer service with financial institutions is a plus.
  • Good computer literacy (MS office and MS Outlook.)
  • Be able to speak English in communication.
  • Pleasant, friendly personality and good relationship.\
  • Excellent communication sounding customer oriented mind.
  • Good interpersonal skills and team work oriented.
  • Ability to work under pressure and be able to deal with clients‘ complaints.
  • Hard working and strong commitment.
  • Women are encouraged to apply.

Interested candidates are requested to submit his/her resume, cover letter with expected salary, photo, copy of certificates, recommendations, ID card, birth letter and family book via E-mail or to PRASAC MFI., Head Office at Building 212, St. 271, Toultompong 2, Chamkarmorn, Phnom Penh, Cambodia.

E-mail: recruitment@prasac.com.kh
Tel: 023 220 102

Note: Shortlisted candidates will be contacted for writing test or interview.

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Application Form