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SOCIAL PERFORMANCE DASHBOARD
| INDICATORS | 2013 | 2014 | 2015 | 2016 | 2017 |
| Governace | |||||
| Number of board members | 6 | 6 | 7 | 7 | 7 |
| Loan Product | |||||
| Total loan portfolio (USD) | 379,073,429 | 580,543,766 | 856,592,433 | 1,030,880,501 | 1,548,859,337 |
| Group loan portfolio (USD) | 4,226,836 | 4,799,490 | 3,822,162 | 1,589,264 | 565,889 |
| Green loan portfolio (USD) | 348,058 | 517,506 | 629,038 | 256,201 | 8,003,544 |
| Education Loan portfolio (USD) | 3,722 | 9,165 | 266,249 | 170,433 | 416,317 |
| Home improvement portfolio (USD) | 153,785 | 451,336 | 58,100,830 | 123,188,399 | 217,004,754 |
| MSME loan portolio (USD) | 370,452,040 | 577,850,425 | 855,303,177 | 1,030,383,963 | 1,547,856,479 |
| Deposit Product | |||||
| Deposit balance (USD) | 138,619,404 | 305,163,807 | 467,433,465 | 619,048,981 | 915,112,845 |
| Client Outreach | |||||
| Total number of borrowers | 196,906 | 251,112 | 320,893 | 347,034 | 390,460 |
| Number of borrowers in rural area | 174,211 | 223,130 | 287,608 | 311,242 | 348,368 |
| Number of borrowers as women | 168,118 | 217,059 | 263,769 | 282,805 | 315,739 |
| Number of individual borrowers | 183,030 | 236,026 | 308,821 | 341,327 | 388,455 |
| Number of borrowers as MSME | 191,208 | 250,113 | 320,559 | 346,888 | 389,866 |
| Number of new borrowers | 93,431 | 114,236 | 123,078 | 93,814 | 103,333 |
| Portfolio Outreach by Lending Methodology | |||||
| Percentage of group lending | 7.05% | 6.01% | 3.76% | 1.64% | 0.51% |
| Percentage of individual lending | 92.95% | 93.99% | 96.24% | 98.36% | 99.49% |
| Percentage of MSMEs lending | 97.73% | 99.54% | 99.85% | 99.95% | 99.85% |
| Human Resource Management | |||||
| Total staff | 2,765 | 4,100 | 5,285 | 6,162 | 7,058 |
| Number of female staff | 795 | 1,145 | 1,244 | 1,333 | 1,467 |
| Number of management* | 230 | 258 | 270 | 275 | 264 |
| Number of female management* | 8 | 10 | 12 | 12 | 14 |
| Number of credit officers | 1,166 | 1,844 | 2,782 | 3,425 | 4,073 |
| Number of staff trained | 7,965 | 11,335 | 9,118 | 16,596 | 7,073 |
| Benefits | Medical Program, Health and Accident Insurance, Maternity Benefit, etc. | ||||
| Social Responsibility to Clients | |||||
| Smart Campaign’s Client Protection | Earned Client Protection Principles Certification | ||||
| Social Responsibility to Environment and Communities | |||||
| Environmental and social protection | Environmental and Social Protection Policy is in Place | Library project (buildings) | 6 | 9 | 17 | 19 | 21 |
| Student outreach in person | 4,496 | 6,300 | 11,089 | 12,796 | 14,980 |
| Client Satisfaction and Loyalty | |||||
| Client retention rate | 79.37% | 76.45% | 81.36% | 79.74% | 87.25% |
| Network | |||||
| Number of branch offices | 173 | 176 | 181 | 181 | 176 |
| Number of ATMs | 60 | 82 | 101 | 115 | 126 |
| * Note: Number of management is included from the position of branch manager to CEO. | |||||
