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Social Performance Dashboard
| INDICATORS | 2015 | 2016 | 2017 | 2018 | 2019 |
| Governance | |||||
| Number of Board Members | 7 | 7 | 7 | 7 | 7 |
| Loan Product | |||||
| Total Loan Portfolio (USD) | 856,592,432 | 1,030,880,501 | 1,548,859,337 | 1,962,009,568 | 2,501,296,268 |
| Group Loan Portfolio (USD) | 3,822,161 | 1,589,263 | 565,889 | 284,317 | 644,485 |
| Educational Loan Portfolio (USD) | 266,249 | 170,433 | 416,317 | 494,055 | 684,517 |
| Home Improvement Portfolio (USD) | 58,100,830 | 123,188,399 | 217,004,754 | 279,418,003 | 259,171,727 |
| MSME Loan Portfolio (USD) | 855,303,177 | 1,030,383,963 | 1,547,856,479 | 1,960,924,239 | 2,500,063,127 |
| Deposit Product | |||||
| Deposit Balance (USD) | 467,433,465 | 619,048,981 | 915,112,845 | 1,291,279,185 | 1,788,532,926 |
| Client Outreach | |||||
| Total Number of Borrowers | 320,893 | 347,034 | 390,460 | 395,166 | 417,044 |
| Number of Borrowers In Rural Area | 287,608 | 311,242 | 348,368 | 353,799 | 374,218 |
| Number of Borrowers as Women | 263,769 | 282,805 | 315,739 | 317,175 | 332,372 |
| Number of Individual Borrowers | 308,821 | 341,327 | 388,455 | 394,212 | 415,793 |
| Number of Borrowers as MSME | 320,559 | 346,888 | 389,866 | 394,778 | 409,021 |
| Number of New Borrowers | 123,078 | 93,814 | 103,333 | 81,607 | 88,481 |
| Portfolio Outreach by Lending Methodology | |||||
| Percentage of Group Lending | 3.76% | 1.64% | 0.51% | 0.24% | 0.30% |
| Percentage of Individual Lending | 96.24% | 98.36% | 99.49% | 99.76% | 99.70% |
| Percentage of MSMEs Lending | 99.85% | 99.95% | 99.85% | 99.90% | 98.08% |
| Human Resources Management | |||||
| Total Staff | 5,285 | 6,162 | 7,058 | 7,600 | 9,091 |
| Number of Female Staff | 1,244 | 1,333 | 1,467 | 1,606 | 1,674 |
| Number of Management | 270 | 275 | 264 | 274 | 291 |
| Number of Management as Women | 12 | 12 | 14 | 18 | 16 |
| Number of Credit Officers | 2,782 | 3,425 | 4,073 | 4,409 | 5,668 |
| Number of Staff Trained | 9,118 | 16,596 | 7,073 | 7,442 | 58,151 |
| Benefits | Medical Program, Health and Accident Insurance, Maternity Benefit, NSSF, etc. | ||||
| Social Responsibility to Clients | |||||
| Customer Centric | Comply with Universal Standard for Social Performance Management & Client Protection Principles | ||||
| Social Responsibility to Environment and Communities | |||||
| Environmental Policy | Environmental and Social Protection Policy is in place | Library Project (Building) | 17 | 21 | 25 | 30 | 40 |
| Number of Library Users as Students | 24,374 | 38,653 | 56,562 | 78,266 | 109,151 |
| Client Satisfaction and Loyalty | |||||
| Client Retention Rate | 81.36% | 79.74% | 87.25% | 83.71% | 86.23% |
| Network | |||||
| Number of Branch Offices | 181 | 181 | 176 | 177 | 180 |
| Number of ATMs Available for Services | 101 | 115 | 126 | 126 | 135 |
