| INDICATORS
| 2013 |
2014 |
2015 |
2016 |
2017 |
| Governace |
| Number of board members |
6 |
6 |
7 |
7 |
7 |
| Loan Product |
| Total loan portfolio (USD) |
379,073,429 |
580,543,766 |
856,592,433 |
1,030,880,501 |
1,548,859,337 |
| Group loan portfolio (USD) |
4,226,836 |
4,799,490 |
3,822,162 |
1,589,264 |
565,889 |
| Green loan portfolio (USD) |
348,058 |
517,506 |
629,038 |
256,201 |
8,003,544 |
| Education Loan portfolio (USD) |
3,722 |
9,165 |
266,249 |
170,433 |
416,317 |
| Home improvement portfolio (USD) |
153,785 |
451,336 |
58,100,830 |
123,188,399 |
217,004,754 |
| MSME loan portolio (USD) |
370,452,040 |
577,850,425 |
855,303,177 |
1,030,383,963 |
1,547,856,479 |
| Deposit Product |
| Deposit balance (USD) |
138,619,404 |
305,163,807 |
467,433,465 |
619,048,981 |
915,112,845 |
| Client Outreach |
| Total number of borrowers |
196,906 |
251,112 |
320,893 |
347,034 |
390,460 |
| Number of borrowers in rural area |
174,211 |
223,130 |
287,608 |
311,242 |
348,368 |
| Number of borrowers as women |
168,118 |
217,059 |
263,769 |
282,805 |
315,739 |
| Number of individual borrowers |
183,030 |
236,026 |
308,821 |
341,327 |
388,455 |
| Number of borrowers as MSME |
191,208 |
250,113 |
320,559 |
346,888 |
389,866 |
| Number of new borrowers |
93,431 |
114,236 |
123,078 |
93,814 |
103,333 |
| Portfolio Outreach by Lending Methodology |
| Percentage of group lending |
7.05% |
6.01% |
3.76% |
1.64% |
0.51% |
| Percentage of individual lending |
92.95% |
93.99% |
96.24% |
98.36% |
99.49% |
| Percentage of MSMEs lending |
97.73% |
99.54% |
99.85% |
99.95% |
99.85% |
| Human Resource Management |
| Total staff |
2,765 |
4,100 |
5,285 |
6,162 |
7,058 |
| Number of female staff |
795 |
1,145 |
1,244 |
1,333 |
1,467 |
| Number of management* |
230 |
258 |
270 |
275 |
264 |
| Number of female management* |
8 |
10 |
12 |
12 |
14 |
| Number of credit officers |
1,166 |
1,844 |
2,782 |
3,425 |
4,073 |
| Number of staff trained |
7,965 |
11,335 |
9,118 |
16,596 |
7,073 |
| Benefits |
Medical Program, Health and Accident Insurance, Maternity Benefit, etc. |
| Social Responsibility to Clients |
| Smart Campaign’s Client Protection |
Earned Client Protection Principles Certification |
| Social Responsibility to Environment and Communities |
| Environmental and social protection |
Environmental and Social Protection Policy is in Place |
Library project (buildings) |
6 |
9 |
17 |
19 |
21 |
| Student outreach in person |
4,496 |
6,300 |
11,089 |
12,796 |
14,980 |
| Client Satisfaction and Loyalty |
| Client retention rate |
79.37% |
76.45% |
81.36% |
79.74% |
87.25% |
| Network |
| Number of branch offices |
173 |
176 |
181 |
181 |
176 |
| Number of ATMs |
60 |
82 |
101 |
115 |
126 |
| * Note: Number of management is included from the position of branch manager to CEO. |
